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PWizard  posted on Apr 05, 2015 3:37:51 PM - Report post

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Something you have installed is causing a disruption with our cookie process. It's either AdBlock or some security software. We have about 100,000 registered users on the site each day, I'm pretty sure we would know if the problem was widespread.
 
Neo7  posted on Apr 05, 2015 3:57:13 PM - Report post

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Does the problem persist if you use Internet Explorer with no add-ons (use the search box in the start menu to look for internet explorer no add-ons)?

If the above does not work, does the problem persist with doing the above plus using a clean boot: Link ?

 
PG01  posted on Apr 05, 2015 4:46:28 PM - Report post

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Adblock's definitely not the issue. I've actually disabled the addon (not just whitelist this site) and disabled my AV. Flushed the DNS cache and deleted all the browser cookies, etc. Also tried it on Chrome and IE for good measure.
I'm starting to suspect this *may* be on your end guys.

[Edited by PG01, 4/5/2015 4:55:18 PM]

 
Fenixis  posted on Apr 05, 2015 5:02:09 PM - Report post

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This sounds like something is constantly clearing your browsing data, cache, cookies, and anything else I am missing. I have not had any issues with the site logging me out unless I manually clear all of the above items or something like CCleaner does it for me.

Have you installed any new programs that may have setup some sort of aggressive scheduled cleaning? It could have been something you missed as well, something like a program that was snuck in while you installed something else.

[Edited by Fenixis, 4/5/2015 5:02:39 PM]

 
element5  posted on Apr 05, 2015 5:13:32 PM - Report post

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The weird thing is when I use CCleaner, yes, I have to login to CH again. But after that I have none of the logoff type problems and can stay connected, click links and dload basically as long as I want or until I manually logoff or run CC again.

 
PWizard  posted on Apr 05, 2015 5:18:25 PM - Report post

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quote:
originally posted by PG01

Adblock's definitely not the issue. I've actually disabled the addon (not just whitelist this site) and disabled my AV. Flushed the DNS cache and deleted all the browser cookies, etc. Also tried it on Chrome and IE for good measure.
I'm starting to suspect this *may* be on your end guys.

[Edited by PG01, 4/5/2015 4:55:18 PM]

So why aren't 999,998 other users complaining about it?

 
PG01  posted on Apr 05, 2015 5:19:28 PM - Report post

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quote:
originally posted by Fenixis

This sounds like something is constantly clearing your browsing data, cache, cookies, and anything else I am missing. I have not had any issues with the site logging me out unless I manually clear all of the above items or something like CCleaner does it for me.

Have you installed any new programs that may have setup some sort of aggressive scheduled cleaning? It could have been something you missed as well, something like a program that was snuck in while you installed something else.

[Edited by Fenixis, 4/5/2015 5:02:39 PM]

If that was the case then it wouldn't be doing it to just one website. But no, I don't have any software that performs maintenance.

@PWizard:
How many of them use the forums? According to VGChartz, 400,000 people bought AC Unity on PC. Yet 400,000 people didn't go on the Ubisoft website complaining of the characters missing their faces.

[Edited by PG01, 4/5/2015 5:21:29 PM]

 
PWizard  posted on Apr 05, 2015 5:22:41 PM - Report post

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We have received ZERO complaints of this in our support emails.
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