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No sound after sleep mode (Win7)
 
kingkob  posted on Jan 22, 2015 11:01:10 PM - Report post

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Yes I suspected it's an onboard card.. Ok check if it's set on default because it might be that your amd gpu's HDMI sound is your default output and that could cause the issue.
In any case dont be upset about it there are tons of issues with sleep and hibernate modes, many cards including gpu's fail to initialize properly if at all.
 
latios_power  posted on Jan 23, 2015 7:19:37 AM - Report post

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@Neo Here's this pic (Sorry for being kinda noobish in this thing lol) Link btw I was able to do something I was trying to do while changing things on this screen (even though I tried here before) and that thing is the ability to play from both Speakers and Headphones at the same time. Now I can do that.

@kingkob, here's my default device Link

 
kingkob  posted on Jan 23, 2015 9:21:21 AM - Report post

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Change it to realtek digital output and see if it solves the problem.
 
KeeperUsiel  posted on Jan 23, 2015 10:32:07 AM - Report post

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Also check to see if there's a BIOS update available for your computer if you haven't already done so. It's a pretty common issue I see for laptops where low power PCI devices (such as onboard audio) aren't properly reinitialized after coming out of sleep.
 
latios_power  posted on Jan 23, 2015 3:09:07 PM - Report post

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@kingkob I tried that, and when I switch to Realtek I get the same problem I'm trying to solve here


@keeperUsiel it seems dangerous to change/update bios since my PC is assembled from different parts (Not a bundle e.g Dell) and I don't think I'm experienced enough to update them safely

 
KeeperUsiel  posted on Jan 26, 2015 7:19:57 AM - Report post

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It may seem so but it really isn't and the only BIOS you need to update is the one for your motherboard as that is the firmware responsible for waking and reinitializing your devices on resume from sleep.

If you're running Windows, most major motherboard manufacturers have an application that updates the BIOS through a standard application. It does all the work for you and, in the extremely rare case where there is a BIOS update problem, I've not seen one yet that doesn't automatically roll you back to the working BIOS you had previous to the update.

I've been working IT, in one position or another, for more than two decades now and I can count on one hand the amount of BIOS update failure that I've experienced. Each time they failed, it was due to the board itself being bad and not anything to do with the process of updating the BIOS itself.

In fact, if you look at the changelog that comes with most BIOS updates, it explains the changes, updates or fixes made in each BIOS revision. Also, when in doubt, contact support! That's what they're there for.

 
element5  posted on Jan 26, 2015 8:33:08 AM - Report post

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You should probably contact service/support first anyway. Warranty providers often like to do remote connects with Team Viewer or similar software to see what's up especially with a new machine.

Tell them the problem and what if anything you suspect might be the cause or solution and let them decide what's next particularly in the case of new machine warranty.

If something goes south before alerting them to the problem, they could use that to deny further coverage, worst case.

.02


 
ServiusTheBear  posted on Jan 28, 2015 3:39:45 AM - Report post

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quote:
originally posted by angelanavejas

The Microsoft introduce a new feature in the Windows7 that is if your computer are in sleep mode there is no sound in the computer which is a nice feature.

That information is not helpfull to the problem.


I have to say its a driver/device issue. I had that before. One work around I found was not to put it in sleep mode but put it into Hibernation mode.

It can be either the driver software is corrupted or the actual sound device is dieing.

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