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Pc issue
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    Send a message to Drenus
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    Drenus posted on Dec 28, 2014 8:19:34 PM - Report post
     
    im currently having a very annoying issue with my pc

    The pc will freeze randomly, happening anywhere from 1-3 times a day, to going up to a week without it happening, and only way to shutdown, is holding the power button, reset button doesn't work when this happen

    - The issue has persisted through 4 formats, on 2 different HDD's
    - It NEVER happens if im playing a game, only when idle/activly browsing/watching movie/spotify etc.
    - Antivirus is up to date, and on the side, i often run trendmicro online scan, i also looked through IE addons, and there's nothing that seems like it shouldn't be there
    - Every time it happens, logins to just about everything, resets in IE
    - There's zero error messages, it just freezes, and afterwards boot up like normal

    im somewhat tech savy, but i keep running into a wall on this, i can't seem to pinpoint what's causing this, no error messages doesn't make it easier

    any help would be appreciated
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    Send a message to B4Marc
    BLANDUS COR
    B4Marc posted on Dec 28, 2014 10:42:33 PM - Report post
     
    Look into "Administrative Tools" -> "Event Viewer", there you should find the error report for the current problem.

    Freedom is doing what we enjoy, happiness is enjoying what we do.

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    Happy pc gamer
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    Drenus posted on Dec 29, 2014 11:01:49 AM - Report post
     
    Nice tool, didn't know about that one

    but it looks abit confusing, what exactly am i looking for?

    ----edit

    looked around abit, and i think i found the event for the crash

    this is the information from the latest 2 times it happend

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2014-12-29T01:57:54.120804600Z

    EventRecordID 40551

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Drenus-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
    -
    -

    41
    2
    1
    63
    0
    0x8000000000000002

    40551


    System
    Drenus-PC


    -
    0
    0x0
    0x0
    0x0
    0x0
    false
    0



    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2014-12-29T02:03:20.528003600Z

    EventRecordID 40656

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Drenus-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
    -
    -

    41
    2
    1
    63
    0
    0x8000000000000002

    40656


    System
    Drenus-PC


    -
    0
    0x0
    0x0
    0x0
    0x0
    false
    0



    can you make anything out of that?, or maybe i found the wrong stuff even

    [Edited by Drenus, 12/29/2014 12:02:32 PM]

    [Edited by Drenus, 12/29/2014 12:03:15 PM]
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    Revolution_Inc posted on Dec 29, 2014 1:58:20 PM - Report post
     
    Download Memtest86, It comes in ISO format and will need to be burned to CD or DVD whatever you have handy.
    Restart your PC and enter the boot menu usually F12, F11, F9.
    Choose your DVD,CD,BD drive from the menu and Memtest86 will run.
    At this point you need not do anything else it will test your Ram for you, let it complete a few passes this could take a few hours if any red errors appear at the bottom your ram is at fault.

    Also If your have been having blue screens BlueScreenView from NirSoft will read your blue screen dumps you can right click the error and choose "Google error and bug code" this will point you to forum post where other people are experiencing the same issue and is helpful for obtaining solutions.
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    AUTHOR
    Neo7 posted on Dec 29, 2014 6:25:45 PM - Report post
     
    Event Viewer might be a flood of information that you might not be too useful unless you know what you're looking for. The stuff you listed is basically a record that your computer cold rebooted at that time. The reason may be a bit before those events logged as an entirely different event. The bug check code is usually the value that holds the STOP error but in this case it's 0 meaning no error recorded.

    You might have a better time looking for issues in the Reliability History found in the Action Center.

    [Edited by Neo7, 12/29/2014 6:27:36 PM]
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    Drenus posted on Dec 29, 2014 7:06:31 PM - Report post
     
    @Revolution

    i don't get BSOD, it simply freeze without any error message

    @Neo

    it only comes up with a generic ''windows was not properly shutdown'', timestamp, and that it was unexpected

    any other ideas?


    appreciate the help sofar from everyone
  • Current rank: 4 Stars. Next Rank at 10.000 Posts.
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    Neo7 posted on Dec 29, 2014 7:41:16 PM - Report post
     
    It's probably hardware related then. Someone mentioned Memtest but also run a chkdsk scan using /f and /r
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    Drenus posted on Dec 30, 2014 4:08:38 AM - Report post
     
    Ram can be ruled out, 8 hours run, 6 passes, nothing found, i'll try chkdsk tonight or tomorrow, as im gonna be out today, i'll get back with the result
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