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Locked Topic  Lifetime account problem
 
PWizard  posted on Sep 13, 2014 7:50:29 AM - Report post

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contact nevermore@cheathappens.com with your paid receipt so he can find your correct account.
 
chanhoman02  posted on Sep 13, 2014 9:04:30 AM - Report post

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Thanks, i'm trying.
 
chanhoman02  posted on Sep 13, 2014 10:05:56 AM - Report post

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I think that is your system problem,
I used to be Unlimited member before, since Cheathappen change the login method, my account change to Free status, and my username change to chanhoman02.

When i use www.cheathappens.com/chu_loginhelp.asp
Q: I used to be Unlimited but when I login using the new email login feature my account is a Free account.

I using my old login name : chanhoman03a
And old password: za2891*****

The system find my email address : chanhoman03a@netvigator.com
But when i use this email address to login, i can't use my old password to access the account.

Then i use "Forgot Password?"
Q: I can't remember my password.
Follow this link to have your password re-sent.

I input my email address : chanhoman03a@netvigator.com
And get a reply message that my password is : z289*****
OK, then i use this password for login, but my status change to free member.
So why i can search my email by using old passord ? But cannot use this password for login to my account?

 
PWizard  posted on Sep 13, 2014 10:27:05 AM - Report post

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The account chanhoman02 has never been Unlimited. The account chanhoman03a is associated with email address chanhoman03@net*****. This is not a system problem, it is a user problem. Use the correct login credentials, the ones that YOU ENTERED WHEN YOU SIGNED UP, and your membership will be accessible.
 
chanhoman03a  posted on Sep 13, 2014 8:32:34 PM - Report post

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Thank you for everyone help,
I can reach my chanhoman03a account now,
Especially the e-mail customer service, very fast and effective.

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