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Misfit99  posted on Jun 02, 2014 10:51:26 PM - Report post

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I had unlimited before the changes but now the site says I have it as free not lifetime member. I hadn't been on in a while but had forgot pass so had to fix that first. Any help on this would be great thanks.

Misfit99

 
dstates  posted on Jun 02, 2014 11:12:57 PM - Report post

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quote:
originally posted by Misfit99

I had unlimited before the changes but now the site says I have it as free not lifetime member. I hadn't been on in a while but had forgot pass so had to fix that first. Any help on this would be great thanks.

Misfit99

are you sure you don't have two different accounts, and you signed in on the free one instead of the premium one? that seems to be happening a lot lately

 
Misfit99  posted on Jun 02, 2014 11:47:30 PM - Report post

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quote:
originally posted by dstates

quote:
originally posted by Misfit99

I had unlimited before the changes but now the site says I have it as free not lifetime member. I hadn't been on in a while but had forgot pass so had to fix that first. Any help on this would be great thanks.

Misfit99

are you sure you don't have two different accounts, and you signed in on the free one instead of the premium one? that seems to be happening a lot lately

I do have 2 accounts but both are marked as free..checked them both.

 
dstates  posted on Jun 03, 2014 7:37:03 AM - Report post

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do you still have the email receipt from when you purchased your membership?
 
Misfit99  posted on Jun 03, 2014 10:06:40 AM - Report post

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quote:
originally posted by dstates

do you still have the email receipt from when you purchased your membership?

not look like it...been a member since 2007 or so..moved and built new computer since then...

Misfit99

 
PWizard  posted on Jun 03, 2014 10:11:04 AM - Report post

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I show that you had a yearly subscription and it expired on 11/6/2013. I'll need a copy of your lifetime receipt before I can make any changes to your account. No idea if you had other accounts with different emails which may have been unlimited as well.
 
TokenBad  posted on Jun 03, 2014 11:18:51 AM - Report post

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quote:
originally posted by PWizard

I show that you had a yearly subscription and it expired on 11/6/2013. I'll need a copy of your lifetime receipt before I can make any changes to your account. No idea if you had other accounts with different emails which may have been unlimited as well.

This is my other account...Think this is all have..But as was saying to the other...doubt have that email since it has been so long and moved and built new computer since then.

TokenBad/Misfit99

 
PWizard  posted on Jun 03, 2014 11:54:42 AM - Report post

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Then I'm afraid you have no choice but to purchase a new subscription.
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