Ok first I'd like to point out that the login captcha is by far the most tedious thing to deal with, especially when you are sitting there for 30 @#$*& minutes trying to input a god damn "security token". You guys need to change this nonsense right away.. it's annoying and just stupid in general. Secondly, you need to implement a General Discussion forum so topics like this can exist and not be put in a random game.
I know you guys are intelligent enough to make trainers so why not try using some of that intelligence and creating a general discussion section? If one exists, make it easier to find or categorize forums better.
Seriously though, the captcha crap for the account login needs to be heavily modified, simplified or just removed in general. The fact that you use a captcha to login but NOT use one when registering is just stupid on so many levels. You have your system all backwards for account registration and logging in. It should be captcha for registering to avoid spam account creation, not the opposite.
On a final note, a friend's account was recently marked as inactive. They didn't share their account details nor their downloaded trainers. They would like to know why that happened and they also sent an email to "nevermore@*".
Their account name is "mdorin". Please provide a respectable response to this. They have been a paying member for more than a year and recently upgraded to lifetime before the price increased. So if this is some scam to lock their account and have them register a new one in an attempt to pay more money for lifetime, it won't happen and they won't return.
Guess you missed the word called Boards in the orange bar near the top of the screen. Where you can find many areas to talk in. This should have been put into the Feedback, Complaints or Problems section. Also they should read the TOS to.
We have the right, but not the obligation, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:
Restrict, suspend or terminate your access to all or any part of the Services;
Change, suspend or discontinue all or any part of the Services;
Refuse, move or remove any material that you submit to our site for any reason;
Refuse, move, or remove any content that is available on our site;
Deactivate or delete your accounts and all related information and files in your account;
Establish general practices and limits concerning use of our site
[Edited by Toki, 1/14/2014 10:11:11 AM]
Oh and just an fyi, I am an unlimited member so if my account gets banned for the same reason my friend did, we'll obviously contact our bank and have the payment reversed as it's considered fraud for your site to be terminating accounts without reason even if you try to specify that a reason is not needed. There's still laws that exist around your flawed ToS.
Is no point to rant out like that and threaten the mod to take action of your friend account...
I'm sure there is a reason(s) for the mod to mark your buddy as inactive.
Possible that...
1) place on inactive for the payment to go thru (the mod had to individually check each payment of each customer then once its cleared, will be place as active with Lifetime member, it may requires couple of days)
2) Your buddy may have did something really illegal with the trainer and may have not tell you about it
3) honest mistakes on mod part.
4) Your buddy may have violate some TOS rule forum. (If you annoy the mod with requests and adding stuff into trainer is enough to get your account suspended)
I dont know what happen to your buddy account or whats not, but you just gonna be patient, they have alot of work and may not get to you now, but later they will respond to you.
Threating them wont solve anything and eventually they will ignore your distress
[Edited by Dr_Dark_Templer, 1/14/2014 11:44:22 AM]