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Official Trainer Thread  Assassin's Creed IV: Black Flag Trainer
 
DoomerDGR8  posted on Jan 02, 2014 12:13:04 AM - Report post

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Starbound trainer also fails now. Similar to AC4 trainer. I don't believe AV companies are going to entertain our requests as there will be may more who would want the specific behaviors blocked.
 
manshul09  posted on Jan 02, 2014 6:37:18 AM - Report post

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this is very sad indeed not able to use trainers from cheat happens. they are the best out there.
not removing AV to get trainer working.
please find a way to bypass this.
thanks
 
manshul09  posted on Jan 02, 2014 6:48:30 AM - Report post

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try making the trainer without customize ability.
older trainers are working fine no problem.

trainers with built in customize options are not working.

 
PWizard  posted on Jan 02, 2014 7:02:23 AM - Report post

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Sorry, but we're not going to change our entire trainer template just so that you don't have to disable your AV or find one that works with our trainers.
 
DoomerDGR8  posted on Jan 03, 2014 5:16:43 AM - Report post

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I understand but that is not a professional way to respond to a lot of customers with same problems.

BitDefender has been and is still the #1 anti-virus for quite some time now. You, being a company, can approach, at least, them and sort out a workaround. I have been on their forums and they want a sample trainer that exhibits this behavior. Which means they are ready to address their paying customers. Even if nothing will happen and I'll end up playing without anti-virus.

I'm your paying customer as well. Just tell me that you are looking at possible way to work this out but your new trainer template with customization options and ability to change values to add or subtract is awesome (it is!) may be just too big to give-up. And we already know that the bill are always going up and having two trainers no longer is an option as it add to employee(s) salaries. And that it may affect the releasing of newer trainers as PC games are pouring in every-time now.

I'll accept that.

 
Powertumb  posted on Jan 03, 2014 6:42:12 AM - Report post

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This post was incorrect and removed by myself...

[Edited by Powertumb, 1/3/2014 6:45:57 AM]

 
Powertumb  posted on Jan 03, 2014 6:44:32 AM - Report post

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@DoomerDGR8 and @manshul09 defiantly have some good points that I agree on as well.

The fact that that the customers that mention this problem are pushed aside this easy is not a good thing at all, we pa(id)y fair money for the trainers you guys are bringing out on this website. Also do I not believe that we 3 in this case are the only one having this problem there are for sure more users having the same issue with this trainer or other trainers.

As I mentioned before I will not drop the security of my PC because you deny to find a solution with the costumers/AV having/causing this problem that’s just not realistic. Or in other words because i(we) care for our PC security we are not able to use Trainers from CheatHappens because the deny to find a solution. The fact that the customers here are pointed towards the AV company’s is something that also pretty angers me due the fact that you actually was not planning on taking any action(before).

I hope the same as @DoomerDGR8 that you will at least consider to find a solution to this problem, the part about employees and the (indeed) nice customization option are indeed important roles but it does not take away that the issue is pushed away instantly towards the customer or AV.

[Edited by Powertumb, 1/3/2014 6:54:25 AM]

 
PWizard  posted on Jan 03, 2014 7:09:48 AM - Report post

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You are missing the point here. First of all, we publish up to 200 different files per month. There are about 100 different antivirus products on the market. You expect us to buy each one, then install/test/uninstall each file on each product just so we can figure out which files are blocked and which ones aren't and then figure out a way to get around it and publish it, is that correct? Sure, no problem, just pay about $5000 a month for your membership so we can hire a team of people to do that and we'll be happy to do it. We have worked with AV vendors in the past, they unblock a few files and then their software goes right back to blocking it again.

The problem here is not our software, it's the antivirus software being overprotective and incorrectly flagging our files as malicious when there is no malicious content. There are plenty of antivirus suites out there that do NOT block our trainers and you are welcome to use one of those. Otherwise, you can submit samples to your AV company and ask them to unblock them. You can also check the manual that came with your software to learn how to temporarily disable the protection or add our files to an exception list. We have absolutely NO CONTROL over whether any particular AV will block our files at any given time. They might block one trainer and not the other. They might not block any and then one day block them all. We have no idea and expecting us to is quite ridiculous. Believe me, we have enough to deal with without adding AV support to the list.

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