Feedback, Complaints or Problems

Dear mods....

HELP!!!!!!

due to a **** up with our broadband provider not providing the service to my new house in time for us moving in, I am without any sort of internet connection. Other than using a wireless connection in a cafe and surfing using a tablet... I have tried on a couple of occasions to obtain an off line key. As others have encountered, the site does not seem to recognise the answer to my secret question, downliads a key,but then displays an "iinvalid user" mesage and prevents me from using the key. Can we reset the question please.

thanks