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Invalid Trainer User
 
Edwinkoh  posted on Jul 21, 2013 1:16:04 AM - Report post

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HI,

I just upgraded to unlimited and now the trainer just say invalid trainer user. What can i do to access the trainer? i have deleted the trainer and re-download and even download the offline key but still not able to access. Kindly advise.

 
PWizard  posted on Jul 21, 2013 6:44:41 AM - Report post

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If you trial account was allowed to expire then you need to clear all browsers, system and network device caches or wait for them to clear on their own.
 
Edwinkoh  posted on Jul 23, 2013 5:20:42 AM - Report post

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HI,

How do i expediate the process of clearing the data.

 
Neo7  posted on Jul 23, 2013 6:31:47 AM - Report post

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quote:
originally posted by Edwinkoh

HI,

How do i expediate the process of clearing the data.

By clearing your cache, cookies from your computer yourself.

 
Edwinkoh  posted on Jul 23, 2013 6:38:49 AM - Report post

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i have tried that, but still show as invalid trainer user.
 
Neo7  posted on Jul 23, 2013 6:51:17 AM - Report post

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If you do not use Internet Explorer, you need to clear it there as well. You may need to redownload your trainer as well.

[Edited by Neo7, 7/23/2013 6:51:36 AM]

 
Edwinkoh  posted on Jul 23, 2013 9:32:46 PM - Report post

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Ok. Thanks.
 
victor1988  posted on Jul 24, 2013 10:18:52 PM - Report post

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I also had the same problem, i just upgraded to unlimited
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