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Drive Tuner driver causing seriou issues
 
PugsOnParade09  posted on Apr 14, 2013 7:41:44 PM - Report post

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So, I use Driver Tuner to update drivers to things I would normally never bother to update. However, I recent driver I downloaded seem to cause my computer unable to start.

Specifically,this particular driver falls under the heading "Universal Serial Bus Controllers". The specific driver is Intel USB 3.0 Root Hub. I downloaded the driver, but upon installing it my computer blue screens. Then, anytime I try to start up my comp it blue screens and won't start up. It says something about a corrupt driver. So, then I have to go back and use system restore to go to a point before instantly that driver.

I hope somebody who is super tech savvy can tell me a couple things. Do I really need to update this? And what does it control? I know it has something to do with my usb ports but I can't figure out what exactly. I got a couple other drivers under the heading of Universal Serial Bus Controllers I have not downloaded in fear of my computer needing system restore again. The are specifically ASMedia XHCI Controller and Intel USB 3.0 eXtensible Controller. Should I try to update these drivers? Is it worth the risk?

Any thoughts would be helpful. Thanks!

 
HerpDerp2332  posted on Apr 14, 2013 8:06:54 PM - Report post

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quote:
originally posted by PugsOnParade09

So, I use Driver Tuner to update drivers to things I would normally never bother to update. However, I recent driver I downloaded seem to cause my computer unable to start.

Specifically,this particular driver falls under the heading "Universal Serial Bus Controllers". The specific driver is Intel USB 3.0 Root Hub. I downloaded the driver, but upon installing it my computer blue screens. Then, anytime I try to start up my comp it blue screens and won't start up. It says something about a corrupt driver. So, then I have to go back and use system restore to go to a point before instantly that driver.

I hope somebody who is super tech savvy can tell me a couple things. Do I really need to update this? And what does it control? I know it has something to do with my usb ports but I can't figure out what exactly. I got a couple other drivers under the heading of Universal Serial Bus Controllers I have not downloaded in fear of my computer needing system restore again. The are specifically ASMedia XHCI Controller and Intel USB 3.0 eXtensible Controller. Should I try to update these drivers? Is it worth the risk?

Any thoughts would be helpful. Thanks!

First up, do you actually have usb3? It looks just like a normal usb port except its usually blue.

Second can i have a link to this "Driver tuner" if possible to check if its legit.

third normally these drivers can be downloaded from the motherboard manufacturer website and don't update very often/dont need to be updated, if you possibly know the model of motherboard i can probably link you to aforementioned website.

A bit to take in but... yeah. Thanks.

 
PugsOnParade09  posted on Apr 14, 2013 8:14:38 PM - Report post

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1) Yes, I have two ports that are USB 3.My Corsair headset is currently plugged into one. Maybe the driver wouldn't be corrpt if I unplugged it? I thought it was unplugged when I tried to update the driver but now I don't remember.

2)Sure, here is the link: www.drivertuner.com/ I don't think it's a scam, but it's probably completely unnecessary.

3)My mother board is an AsusTek Sabertooth Z77.

Thanks.

 
HerpDerp2332  posted on Apr 14, 2013 8:22:48 PM - Report post

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Ok thanks for reply,

Ok you can download latest drivers for your motherboard from here:Link

I would suggest downloading the usb3 driver again, removing everything from the usb3 ports and then trying an install again.

Quick search on that software brought up loads of website trying to sell me it, i usually steer clear of 3rd party software when it comes to drivers and just download them direct.

If you install it again from the link and it blue screens again i would contact asus directly.

Although those boards are pretty damn expensive and ive had positive experiences with them so it should be fine

[Edited by the_corrupter, 4/14/2013 8:23:35 PM]

 
Neo7  posted on Apr 14, 2013 8:42:58 PM - Report post

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Very rarely do you need to update components like that. The only time you would ever do is if your USB ports are not working at all, or are showing extremely poor performance (i.e. less than a kilobyte transfer speeds).

It's strongly recommended to only use updates from the manufacturer of the PC or the components. I strongly recommend against software that checks hardware updates for you. The preferred way to do so if you want to be a power use is to do the proper research on how your hardware works and handpick the driver and install it yourself (which is often hard to do as drivers are rarely published in the open like that). More than often the only drivers that come under this category are GFX card drivers or chipset drivers for your motherboard and CPU.

 
PugsOnParade09  posted on Apr 15, 2013 7:57:28 PM - Report post

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The_Corrupter, Neo7,

Thanks to both you. I think I'll just get rid of drive tuner and stick with official drivers. It's certainly not the first time drive tuner downloaded the wrong driver, it just didn't mess with my computer as much. And thank you for the link, I'll bookmark Asus if I need drivers in the future.

I appreciate the responses!

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