Your best bet is to give them a week or two to fix or at least try to fix everything. It's a feature only online only games offer. You buy it and then wait a month or so until they fix everything and you can play.
Unfortunately as said that's how it is with online related games these days, diablo 3 had same problems i heard for awhile and sim city will have the problems too for awhile, hopefully it will be fixed soon though.
All times are (GMT -08:00) Pacific Time (US & Canada). Current time is 8:32:50 PM