Your best bet is to give them a week or two to fix or at least try to fix everything. It's a feature only online only games offer. You buy it and then wait a month or so until they fix everything and you can play.
Unfortunately as said that's how it is with online related games these days, diablo 3 had same problems i heard for awhile and sim city will have the problems too for awhile, hopefully it will be fixed soon though.
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