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Some laptop help please?
 
Degari  posted on Sep 29, 2012 10:24:23 PM - Report post

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Right, so yesterday my laptop wouldn't log out, so it wouldn't shut down. It would stay on the 'Logging Off' screen for hours, until I eventually forced it to shut down.

I managed to fix it so it gets past the logging off screen, but now it won't shut down. It spends hours on the 'Shutting Down' screen, and I can't fix it. I tried to troubleshoot it, do a clean boot, but it hasn't fixed it, and I don't know what's causing it.

In addition, the disc drive won't load up anything. DVDs, CDs, games, nothing. The bar loads part of the way and then stops, again, for hours. I don't know if this is linked in any way.

I haven't installed any programs recently, and this has come on rather suddenly. Just a couple of days ago it was just fine, and I don't think I have any viruses, unless they're incredibly sneaky.

Any help would be greatly appreciated

 
Neo7  posted on Sep 29, 2012 11:23:24 PM - Report post

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Is the behavior the same from Safe Mode?
 
Degari  posted on Sep 30, 2012 12:11:29 AM - Report post

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I just gave it a go and yes, it's doing the same thing in safe mode :S
 
Neo7  posted on Sep 30, 2012 1:04:54 PM - Report post

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Run TDSSKiller:
Link

Then open a command prompt in administrator mode and type the below command:

sfc /scannow

 
DABhand  posted on Oct 01, 2012 1:37:39 AM - Report post

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Could also be a hardware fault of some kind, try a memory scanner (if you have windows 7 there is one in the menu before start up by pressing F8)
 
Degari  posted on Oct 01, 2012 7:54:25 AM - Report post

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I did both of your suggestions, it didn't find anything, and I'm not sure if I did the memory scanner quite right but my disc drive seems to be working again, so thank you!
 
DABhand  posted on Oct 01, 2012 8:50:07 AM - Report post

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So was malware then :P
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