Feedback, Complaints or Problems

ok so i downloaded the trainer for this game but cant get it to work. i can open it but when i log in to the game and click the hotkey number nothing happens. what do i do wrong ? i got the game from big fish game has that anything to do with it ? the game is version v1.1 bfg

Ensure your computer has the proper configurations (especially anti-virus settings and firewall settings). Please see the troubleshooting guide for additional information and resolution steps.