i can't login.
it's an unlimited lifetime account.
We're sorry, user olli118 is currently marked as "inactive" in our system. This could be for many reasons, but the most common is for improper behavior or inactivity for more than 6 months. Your account may also be temporarily disabled for security reasons. Please contact firstname.lastname@example.org to find out why your account has been marked as inactive or if you believe you've arrived at this page by mistake.
NOTE: THIS ERROR CAN ALSO OCCUR DUE TO A CORRUPTED LOGIN COOKIE. IF YOU BELIEVE THIS MESSAGE TO BE IN ERROR, PLEASE CLEAR YOUR BROWSER CACHE AND COOKIES AND RE-LOGIN. YOU MAY ALSO NEED TO LOWER YOUR BROWSER SECURITY SETTINGS TO ALLOW COOKIES.
i contact email@example.com 1 week ago...no answer.
can someone help me?