But give his username and maybe admin can check to see if his account is fine.
It may be just routing issues, ask him to do this...
Goto start > run (if on 7 type in the search box) > type in cmd and press enter > on the command prompt window ask him to type
* Updated game trainers and cheats daily
* Get notified when new cheats are added
* Request which games get new trainers
* Priority support with any problem