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BATTLE.NET ACCOUNT CONCERNS? Read Here
 
leex18  posted on Oct 05, 2010 4:43:23 AM - Report post

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Just in case anyone wonders this is what my email reply was:

Greetings *********,

Following a review of your case, we can confirm that the evidence presented was correct, and that the subsequent action taken was appropriate. Our decision in this matter stands, and will not be overturned.

Please note, it is our policy never to reveal details regarding account investigations, beyond the information given in the original notice mail, for privacy and security reasons.

We now consider this matter closed, and would not look to enter into further communication on the matter.

If you wish to review our current Rules and Policies, they can be found at:
www.wow-europe.com/en/legal/termsofuse.html
eu.blizzard.com/en-gb/company/about/termsofuse.html


Kind regards,
Daniel O D
Customer Services
Blizzard Entertainment

 
xChalkiex  posted on Oct 05, 2010 7:32:39 AM - Report post

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quote:
originally posted by leex18

I have finally got a review and reply from blizzard and they claim their decision stands and that i have used hacks or trainers and my penalty is permanent closure of my account but they can't divulge any detailed information about where i went wrong with the trainer.

Sod it i will buy a new one when the price drops as it is too expensive here in the singapore or malaysia area for a replacement at this time but i do want to state that although i got banned on the permanent account my substitute account is still working as i haven't use any trainers while playing on that account yet.

Note to all SEA region players if you bought your game in the SEA region you can have a substitute account switched on for the American region thus you would have a secondary battle net account as well as your original account in the SEA area. Just login to your battle net account online at blizzard management and the rest is pretty self explained. Sorry for the rest of the regions as i haven't bought the game from there and cant verified whether you could create a secondary account free of charge or not.

Oh, I could kiss you right now (no homo), I never thought to use my USA Bnet account, works like a charm, I probably won't be able to play customs much, but ill have SP back again

 
Caliber  posted on Oct 05, 2010 8:16:08 AM - Report post

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Please note, it is our policy never to reveal details regarding account investigations, beyond the information given in the original notice mail, for privacy and security reasons.


this is almost comical. basically they are saying:

we have decided to close your account based on facts and information that we have gathered. we have decided that we will not tell you WHAT these facts are nor HOW we gathered them now WHAT it is that we have used to make these decisions. do not communicate with us further. now go read all these policy and rules pages and buy another copy of the game.

imagine if you were arrested for something and the legal system worked the same way. you would be accused and CONVICTED without even knowing WHAT you were accused of exactly nor HOW they got the evidence.

best,
Cal


 
Masogoth  posted on Oct 05, 2010 11:26:26 AM - Report post

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Will Blizzard check offline players at some point
 
leex18  posted on Oct 05, 2010 12:52:53 PM - Report post

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Please note, it is our policy never to reveal details regarding account investigations, beyond the information given in the original notice mail, for privacy and security reasons.


this is almost comical. basically they are saying:

we have decided to close your account based on facts and information that we have gathered. we have decided that we will not tell you WHAT these facts are nor HOW we gathered them now WHAT it is that we have used to make these decisions. do not communicate with us further. now go read all these policy and rules pages and buy another copy of the game.

imagine if you were arrested for something and the legal system worked the same way. you would be accused and CONVICTED without even knowing WHAT you were accused of exactly nor HOW they got the evidence.

best,
Cal

I couldn't agree more than what you already said Caliber and its a smack to my face but i will be the better person and will not try to hunt down all blizzard staff with a gun and knife
Please keep up the good work mate

 
leex18  posted on Oct 05, 2010 12:56:22 PM - Report post

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quote:
originally posted by xChalkiex

quote:
originally posted by leex18

I have finally got a review and reply from blizzard and they claim their decision stands and that i have used hacks or trainers and my penalty is permanent closure of my account but they can't divulge any detailed information about where i went wrong with the trainer.

Sod it i will buy a new one when the price drops as it is too expensive here in the singapore or malaysia area for a replacement at this time but i do want to state that although i got banned on the permanent account my substitute account is still working as i haven't use any trainers while playing on that account yet.

Note to all SEA region players if you bought your game in the SEA region you can have a substitute account switched on for the American region thus you would have a secondary battle net account as well as your original account in the SEA area. Just login to your battle net account online at blizzard management and the rest is pretty self explained. Sorry for the rest of the regions as i haven't bought the game from there and cant verified whether you could create a secondary account free of charge or not.

Oh, I could kiss you right now (no homo), I never thought to use my USA Bnet account, works like a charm, I probably won't be able to play customs much, but ill have SP back again

You can play everything actually as its a new account and everything is fresh new its just a bit annoyed that you have to win the leagues again.

My previous account have a platinum league that i work hard on achieving and now i have to start fresh new

am going slightly myself at the moment but glad to be able to help some fellow mates out there

 
Neo7  posted on Oct 05, 2010 1:33:01 PM - Report post

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quote:
originally posted by Masogoth

Will Blizzard check offline players at some point

This is not known nor will it ever be known as it's Blizzard's policy to not say how Warden works.

 
xChalkiex  posted on Oct 05, 2010 2:54:12 PM - Report post

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quote:
originally posted by leex18

quote:
originally posted by xChalkiex

quote:
originally posted by leex18

I have finally got a review and reply from blizzard and they claim their decision stands and that i have used hacks or trainers and my penalty is permanent closure of my account but they can't divulge any detailed information about where i went wrong with the trainer.

Sod it i will buy a new one when the price drops as it is too expensive here in the singapore or malaysia area for a replacement at this time but i do want to state that although i got banned on the permanent account my substitute account is still working as i haven't use any trainers while playing on that account yet.

Note to all SEA region players if you bought your game in the SEA region you can have a substitute account switched on for the American region thus you would have a secondary battle net account as well as your original account in the SEA area. Just login to your battle net account online at blizzard management and the rest is pretty self explained. Sorry for the rest of the regions as i haven't bought the game from there and cant verified whether you could create a secondary account free of charge or not.

Oh, I could kiss you right now (no homo), I never thought to use my USA Bnet account, works like a charm, I probably won't be able to play customs much, but ill have SP back again

You can play everything actually as its a new account and everything is fresh new its just a bit annoyed that you have to win the leagues again.

My previous account have a platinum league that i work hard on achieving and now i have to start fresh new

am going slightly myself at the moment but glad to be able to help some fellow mates out there

Nah,I meant I run of USB 3G internets, so I would probably lag out on the US severs.

I was a bit annoyed at the loss of all my DLed maps, but happy to get SP back.

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